Title

Sources of Stress in A Service Organization

Publication Date

1981

Degree

Master of Arts (MA)

Committee or Advisor Chair

Frank R. Blume

Committee Members

Glenn E. Whitlock

Keywords

stress, service organization, transpersonal psychology, social stress, career development, management

Disciplines

Developmental Psychology | Management Sciences and Quantitative Methods | Psychology | Social and Behavioral Sciences | Transpersonal Psychology

Abstract

I am the head of the Employee Development Branch of the Western Regional Office, U.S. Immigration and Naturalization Service (INS).

My job deals with the training and development of 2500 INS employees throughout the Region. This primarily involves educational and administrative duties, however. Because of my humanistic orientation I have been very active in studying organizational and managerial processes in order to improve the quality of working life for INS employees. I have introduced numerous programs that increase the autonomy and dignity of the person and at the same time improve or maintain the overall effectiveness of the organization. Thus I have gone beyond the strictly bureaucratic definition of my role.

Comments

Department: Humanistic and Transpersonal Psychology

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