Sources of Stress in A Service Organization
Master of Arts (MA)
Committee or Advisor Chair
Frank R. Blume
Glenn E. Whitlock
stress, service organization, transpersonal psychology, social stress, career development, management
Developmental Psychology | Management Sciences and Quantitative Methods | Psychology | Social and Behavioral Sciences | Transpersonal Psychology
I am the head of the Employee Development Branch of the Western Regional Office, U.S. Immigration and Naturalization Service (INS).
My job deals with the training and development of 2500 INS employees throughout the Region. This primarily involves educational and administrative duties, however. Because of my humanistic orientation I have been very active in studying organizational and managerial processes in order to improve the quality of working life for INS employees. I have introduced numerous programs that increase the autonomy and dignity of the person and at the same time improve or maintain the overall effectiveness of the organization. Thus I have gone beyond the strictly bureaucratic definition of my role.
Pons, Michael B., "Sources of Stress in A Service Organization" (1981). Johnston Master Theses (20th Century). 62.